It is CS&Co’s service standard to cater to every client’s needs and desires as much as possible.
If you have any questions about our services, products,
or your appointment, please refer to the FAQs page.
TIMING & SCHEDULING
Cancelling / Rescheduling
When you book an appointment with us, we reserve that time and make that slot exclusively yours.
Cancellations must be made 2 days prior to the appointment time, in order to be refunded your full deposit.
Missing an appointment, cancelling or rescheduling an appointment without a 2 day notice, will result in loss of your deposit for the inconvenience.
You have a grace period of 15 minutes after your scheduled appointment to let us know if you will be running late, otherwise your appointment will be cancelled.
Arriving 15 minutes prior to your appointment will allow ample time to check in with the receptionist, meet your stylist, and ask any questions you may have.
To ensure a swift and smooth process, we have 3 assistants on staff, assisting our stylists in preparing your hair. This includes but is not limited to shampooing, blow drying, straighten, curling, and braiding.
CHILDREN & ACCOMPANYING GUESTS
No guest will be serviced with a child in their lap.
We offer services to children, but encourage you to bring them once they are cooperative; crying and wiggling can interfere with their services.
The waiting area is designed for guest that are waiting to receive services only, please limit extra company and dependent children.
This is a salon atmosphere.
It can be LOUD
- excessively loud at times
- multiple conversation at once
- music is played
- salon tools and equipment generate noise while being used
It can be DANGEROUS
- we use professional chemicals,
- SHARP tools: scissors, razors, blades, pointy combs
- HOT tools: curling rods, flat irons at temperatures above 250 degrees.
Not exactly the ideal atmosphere for children.
Bring your children at your own risk. DO NOT leave them unattended unless being styled.
We will not be held responsible for the safety of your children.
We accept Cash, Debit Cards, and Credit Cards (VISA, MasterCard, Discover and American Express)
Tipping is up to the discretion of each client.
The industry average is 15%-20% of the service total prior to discounts or incentive offers.
We prefer tipping in cash, but for your convenience you can leave a gratuity on your credit card if so desired.
Our team greatly appreciates your generosity.
REFUNDS & EXCHANGES
Refunds and discounts are given only with the approval of the salon owner.
Unfortunately, we cannot accept product returns that have been more than half used, otherwise we will be glad to issue you a store credit.
There are no refunds on used extensions unless there is a shedding or quality issue.
In order to be considered for refund or store credit, extensions must not be colored, chemically or physically manipulated in any way.
Information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect personal information:
We collect both Personal and Non-Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How we store, use, share and disclose visitors' personal information?
Our company is hosted through a platform which provides us with the ability to sell our products to you. This platform also stores your data on secure servers behind a firewall.
All direct payment gateways offered by our hosting platform and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].
Email Marketing. To stop receiving newsletters or marketing communications from us or to opt out of having your email address shared with third parties, please use the “unsubscribe” mechanism provided in the communication (such as the “unsubscribe” link at the bottom of the marketing email) or send an e-mail to [email] along with the information necessary for us to process your request.